At Luxie, we want you to be completely satisfied with your purchase. If something isn’t right, we’ve made returns easy for you.
Return Policy Guidelines:
- Items must be returned within 30 days of receipt.
- Merchandise must be in original condition, unworn, with all tags attached.
- Final sale items, intimates, and personalized items are not eligible for returns.
How to Return an Item:
- Contact us at [email protected] to initiate your return.
- We’ll send you a prepaid shipping label (for U.S. orders).
- Pack the items securely in their original packaging and include the return form.
- Drop off the package at any authorized shipping carrier.
Refunds:
Refunds are processed within 5-10 business days after we receive your return. Refunds will be issued back to the original payment method.
Exchanges:
If you need to exchange an item for a different size or color, we offer free exchanges within the U.S. Simply contact our support team to start the process.ds and returns.